Shipping & Delivery
We ship paint by numbers kits products worldwide and we care about the speed of delivery in refining your shopping experience on our Site.For the high cost of international delivery,o we always choose a shipping method that is most efficient and reliable. All shipments are made with well-known and reputable carriers including FedEx, DHL, UPS, USPS, Royal Mail, and more.
Receiving time = Processing time(2-5 days) +Shipping time(9-12 days)
1.Processing time: The amount of time it takes us to process the order and make the products. It normally takes about 1-5 days but it may take longer time due to order surge.
2.Delivery time: The amount of time it takes to transit from shipment to delivery to your hand. Delivery times can vary depending on your location and shipping methods.
3.We offer free shipping with a tracking number for most countries. Tracking information including tracking number and tracking link will be emailed to you after shipment. We do not rule out the possibility that we do not provide delivery for some countries due to war or other factors.
4.Please noted that though we send the tracking information the moment we ship the package,it does not mean you can find the tracking information online right away.The tracking information become available online in 1-5 days.
How much is shipping?
Shipping is often free on Victoriasmoon.uk.
Do you ship to my country?
At present we provide free shipping worldwide.However,we do not rule out the possibility that we do not provide delivery for some countries due to war or other factors.If you are not sure if we deliver packages to your country,please write to us at Sales@victoriasmoon.uk.
Can I track my package?
Yes,of course you can.Tracking information including tracking number and tracking link is emailed to you after shipment.Please noted that though we send the tracking information the moment we ship the package,it does not mean you can find the tracking information online right away.The tracking information become available online in 1-5 days.
How will I receive my order confirmation details and tracking information?
Once we receive your order, it takes us about 1-5 days to process your order.Throughout the process, we send out multiple emails, including an order confirmation and a shipping notice.
Some emails may go into your junk folder,please have a look in your junk folder if they aren’t in your inbox.
When you place the order,please double check your email to ensure what you enter is correct to avoid the case you may not receive the confirmation emails.If it happens, please contact us and we will fix it for you.
I have ordered multiple items in different orders or I have multiple items in one order,do you ship them together?
We ship our items from multiple locations overseas, so orders with multiple items or multiple orders may arrive separately and at slightly different times.
Each package is assigned a different tracking number and shipping emails will be sent to you.
From where are your products shipped?
Orders are shipped from either our UK, US, Australian or Asia warehouses. The country of shipment will depend on your address and the items you have ordered.
My order hasn’t arrived on time, what should I do?
If your order has not arrived in the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to customs hold ups. Please reach out to our customer service team at Sales@victoriasmoon.uk and we will provide you with the latest update.